At Craftlayout, we strive to ensure that you are satisfied with your purchase. If, for any reason, you are not completely satisfied with a product, our refund policy is designed to provide you with a hassle-free return and refund process.

1. Eligibility for Refunds

1.1. Damaged or Defective Products: If you receive a product that is damaged or defective, please contact our Customer Service Team within 7 days of receiving the product. You can reach us at 0120 4590584 (10AM-7PM) or email us at support@craftlayout.com.

1.2. Incorrect Products: If you receive a product that is not the one you ordered, please notify us within 7 days of receiving the product.

1.3. Conditions for Return: To be eligible for a return, the product must be unused, in the same condition that you received it, and in its original packaging. Please provide a receipt or proof of purchase.

2. Return Process

2.1. Contact Customer Service: Before returning any product, please contact our Customer Service Team to initiate the return process. They will provide you with instructions on how to return the product.

2.2. Packaging and Shipping: Please ensure that the product is securely packed to prevent any damage during shipping. You will be responsible for paying the shipping costs for returning the product unless the product was damaged, defective, or incorrect.

3. Refund Process

3.1. Inspection of Returned Product: Once we receive the returned product, our team will inspect it to ensure it meets the conditions for return.

3.2. Approval of Refund: If the returned product is approved, we will process your refund. Refunds will be made to the original method of payment.

3.3. Timeframe for Refunds:

  • Credit/Debit Card Payments: Refunds will be processed within 7 to 21 working days from the date of approval.
  • Online Payments: Refunds will be processed within 7 to 21 working days from the date of approval.
  • Cash on Delivery (COD) Payments: As no payment was received by us for COD orders, no refund will be applicable.

4. Non-Refundable Items

Certain items are non-refundable:

  • Products that have been used, altered, or are not in their original condition.
  • Products that are returned without prior notification to our Customer Service Team.

5. Exchange Policy

We do not offer direct exchanges. If you wish to exchange a product, please follow the return process for the product you wish to exchange and place a new order for the desired product.

6. Cancellation Policy

If you wish to cancel an order, please contact our Customer Service Team as soon as possible. If the order has not yet been shipped, we will cancel the order and process a refund. If the order has already been shipped, you will need to follow the return process once you receive the product.

7. Contact Us

For any questions or concerns regarding our refund policy, please contact our Customer Service Team at:

  • Phone: 0120 4590584 (10AM-7PM)
  • Email: support@craftlayout.com