At Craftlayout, we value your satisfaction and want your shopping experience with us to be seamless. If, for any reason, you are not completely happy with your purchase, our return and refund policy is designed to provide you with a simple and hassle-free process.

1. Eligibility for Refunds

1.1 Damaged or Defective Products
If you receive a damaged or defective product, please contact our Customer Service Team within 7 days of delivery at 0120 4590584 (10 AM – 7 PM) or email us at support@craftlayout.com.

1.2 Incorrect Products
If you receive an item different from what you ordered, notify us within 7 days of delivery for assistance.

1.3 Conditions for Return
To qualify for a return:

  • The product must be unused and in the same condition you received it.

  • The product must be in its original packaging.

  • Proof of purchase (Order number/receipt/order confirmation) is required.

2. Return Process

2.1 Initiating a Return
Please contact our Customer Service Team before sending back any product. They will guide you with step-by-step return instructions.

2.2 Packaging & Shipping

  • Ensure products are securely packed to avoid damage during transit.

  • Customers are responsible for return shipping costs unless the product is damaged, defective, or incorrect.

2.3 Processing Time
Eligible returns are processed within 2 to 4 business days after we receive the product.

3. Refund Process

3.1 Inspection
Once your return is received, our team will inspect the product to verify its condition.

3.2 Refund Approval
If approved, refunds will be issued to the original method of payment.

3.3 Refund Timelines

  • Credit/Debit Card Payments: 7 within working days depending on your card issuer’s policies.

  • Online Payments (UPI, Net Banking, Wallets, etc.): 7 within working days.

  • Cash on Delivery (COD): 7 within working days. Note Customer should provide us bank details or UPI ID or UPI Phone Number for refund.

4. Non-Refundable Items

Refunds will not be issued for:

  • Products that have been used, altered, or returned in non-original condition.

  • Products returned without prior intimation to our Customer Service Team.

5. Exchange Policy

We do not provide direct product exchanges. To exchange an item, please initiate a return for the unwanted product and place a new order for the desired one.

6. Cancellation Policy

  • If you wish to cancel your order, please contact us immediately.

  • Orders not yet shipped can be cancelled and fully refunded.

  • If the order has already been shipped, you can follow the return process once you receive the product.

7. Contact Us

For any assistance regarding returns, refunds, or cancellations, please reach out:

📞 Phone: 0120 4590584 (10 AM – 7 PM)
📧 Email: support@craftlayout.com

Return & Refund Ticket Form