Frequently Asked Questions (FAQs)

Welcome to Craftlayout’s FAQ page! Here, we’ve compiled answers to some of the most common questions about our products, services, and policies. If you have a query that isn’t answered below, feel free to contact us directly.

About Craftlayout

Q: What is Craftlayout?
A: Craftlayout is a home decor brand specializing in handcrafted products such as resin idols, backflow incense holders, decorative statues, and more. We aim to bring beauty, spirituality, and elegance to your living space.

Q: Where are your products made?
A: Our products are handcrafted by skilled artisans from various regions, using high-quality materials like resin, terracotta, wood, and ceramic.

Q: How is Craftlayout different from other home decor brands?
A: Craftlayout focuses on unique, handcrafted designs that blend traditional craftsmanship with modern aesthetics. We are committed to supporting artisans and preserving their craft traditions.

Products

Q: Are your products handmade?
A: Yes, all our products are handcrafted by skilled artisans, ensuring each piece is unique and carries its own charm.

Q: Do you offer customization?
A: Yes, we provide customization options for selected products. You can contact us with your specific requirements, and we’ll do our best to accommodate them.

Q: What materials do you use?
A: We use a variety of materials, including high-quality resin, terracotta, ceramic, wood, and brass, depending on the product category.

Q: How do I care for my Craftlayout products?
A: Each product comes with specific care instructions. Generally, avoid exposing them to direct sunlight or moisture and clean them gently with a dry cloth.

Ordering

Q: How can I place an order?
A: You can place an order directly through our website by browsing our catalog, selecting your desired items, and proceeding to checkout.

Q: Can I order in bulk?
A: Yes, we accept bulk orders. For inquiries about wholesale or bulk purchases, please contact us at [email address or contact form link].

Q: Can I change or cancel my order after placing it?
A: Changes or cancellations can be made within 24 hours of placing your order. Please contact our support team immediately if you wish to make any modifications.

Shipping & Delivery

Q: Where do you deliver?
A: We deliver worldwide. Shipping options and charges will vary depending on your location.

Q: How long will it take to receive my order?
A: Delivery times vary based on your location. Domestic orders usually take 5-7 business days, while international orders may take 10-15 business days.

Q: How can I track my order?
A: Once your order is shipped, we will send you a tracking number via email or SMS. You can use this to track your shipment on our website or the courier’s tracking page.

Q: What are your shipping charges?
A: Shipping charges depend on the product’s weight, dimensions, and destination. Shipping costs will be displayed during checkout.

Returns & Refunds

Q: What is your return policy?
A: We accept returns within 7 days of delivery if the product is damaged, defective, or not as described. The product must be unused and in its original packaging.

Q: How do I initiate a return?
A: To initiate a return, contact our support team with your order ID and a description of the issue. We may request photos of the product to process your return.

Q: Do you offer refunds?
A: Yes, refunds are issued for eligible returns. Refunds will be processed within 7-10 business days after the returned product is received and inspected.

Q: Can I exchange a product?
A: Exchanges are possible for the same product if the item received is damaged or defective. If you want a different item, we recommend returning the original item and placing a new order.

Payments

Q: What payment methods do you accept?
A: We accept all major credit/debit cards, UPI payments, net banking, and PayPal for international customers.

Q: Is my payment information secure?
A: Yes, we use SSL encryption to ensure your payment information is safe and secure.

Q: Can I pay via Cash on Delivery (COD)?
A: COD is available for select locations within India. Additional charges may apply.

Offers & Discounts

Q: How can I stay updated on your offers and discounts?
A: Subscribe to our newsletter or follow us on social media to stay updated on our latest offers and promotions.

Q: Do you have a loyalty program?
A: Yes, we have a loyalty program where you can earn points on every purchase and redeem them for discounts on future orders. Details are available on our website.

Q: Can I use multiple discount codes on one order?
A: No, only one discount code can be applied per order.

Customer Support

Q: How can I contact your support team?
A: You can reach our customer support team via email at [support@craftlayout.com], through our contact form, or by calling our helpline number at [01204590584].

Q: What are your customer support hours?
A: Our support team is available Monday to Saturday, from 9:00 AM to 7:00 PM IST.

Artisan and Craft Focus

Q: Who makes your products?
A: Our products are handcrafted by skilled artisans from different parts of India and the world. We work closely with them to preserve traditional art forms and bring unique creations to you.

Q: How does Craftlayout support artisans?
A: We provide artisans with fair compensation, training, and opportunities to showcase their skills on a global platform. By purchasing from Craftlayout, you’re directly supporting their livelihoods.

Product Customization

Q: Can I request a custom design?
A: Yes, custom designs are available for select products. Please contact us with your requirements, and we’ll work with our artisans to create your desired piece.

Q: How long does customization take?
A: Customization timelines vary based on the complexity of the design. Typically, it takes 2-4 weeks to complete a custom order.

Bulk Orders & Corporate Gifting

Q: Do you offer bulk orders for events or corporate gifting?
A: Yes, we provide special packages for bulk orders and corporate gifting. Contact us for personalized options and pricing.

Q: Can I add a personalized message for gifts?
A: Yes, we offer the option to include a custom message with your gift. Add your message during the checkout process.

Environmental Responsibility

Q: Are your products eco-friendly?
A: We strive to minimize our environmental impact by using sustainable materials and processes wherever possible.

Q: Do you use plastic packaging?
A: We are transitioning to eco-friendly packaging materials and aim to eliminate single-use plastics from our packaging.

If you have additional questions, feel free to reach out to us at [support@craftlayout.com]. Thank you for choosing Craftlayout!